Real Change or Rhetoric?


There’s a lot of rhetoric around doing things differently across the public and voluntary sectors. The current and increasing budget challenges are supposed to make everyone think of new ways of delivering the same or better outcomes with fewer resources.

The reality is rather different. 1970’s industrial re-engineering seems to be the order of the day. Take three departments, merge them into two, strip out management costs and ask people to do more work.

Now there is scope for this. Undoubtedly there is management overpopulation and, while it’s a complex world, does it really have to be so complex? There is also a lot of activity that is unproductive in terms of good outcomes or inefficiently delivered.

So, yes there are opportunities for traditional efficiency drives and these are being taken. The real prize is something different.

The key is in the phrase “ask people to do more work.” We need to shift people from concentrating on how they do the same things with fewer resources. At all levels, people need to focus on how they can have a bigger impact, how they can make a difference. And they need to do this in a tight financial framework. Shifting plans and accountabilities from activity to impact will be a massive cultural shift with a need for radical internal and external collaborations. The payback will be equally massive.

While the prize will be won when we get a critical mass of people thinking and operating differently, it starts at the top. The leadership of our public bodies need to show the way. Let’s not underestimate the personal and professional challenge for them, but do it they must.

Are you in the middle of all this? Are leaders – and that may be you – genuinely up for it?

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